Shipping costs
Shipping in Germany
✔The delivery is 100% climate neutral with DHL Go Green.
✔ Deliveries to packing stations & post offices
For shipping within Germany we calculate the following shipping costs based on the weight:
Standard up to 4,0 kg: 4,95 €
Standard from 4,0 - 8,0 kg: 6,95 €
Standard from 8,0 kg: 8,95 €
From 100 € order value the shipping is free of charge!
We ship to all EU countries!
Zone 1
Shipping costs to Austria, Belgium, Czech Republic, Denmark, France, Luxembourg, Netherlands and Poland
Delivery by DHL International
standard 0-2 kg 11,65 €
standard 2,1 -4 kg 13,65 €
Standard from 4,1 kg 16,75€
Zone 2
Shipping costs to Hungary, Italy, Norway, Sweden, Slovakia, Slovenia and Spain
Delivery by DHL International:
Standard 0-2 kg 12,60 €
Standard 2,1 -4 kg 14,50 €
Standard from 4,1 kg 18,30 €
Zone 3
Shipping costs to Bulgaria, Croatia, Cyprus, Estonia, Finland, Greece, Ireland, Lithuania, Latvia, Malta, Portugal, Romania, Great Britain.
Delivery by DHL International:
Standard 0-2 kg 15,30 €
standard 2,1 -4 kg 16,30 €
Standard from 4,1 kg 21,00 €
Shipping to Switzerland:
Orders from abroad are generally subject to customs and VAT for residents of Switzerland. The recipient of an order from abroad pays VAT on the value of the goods and customs duties on the gross weight.
Value added tax: The prices stated in the shop are inclusive of 19 % VAT
Shipping costs to Switzerland
Delivery by DHL International:
Standard 0-2 kg 15,30 €
standard 2,1 -4 kg 16,30 €
Standard from 4,1 kg 21,00 €
Delivery time and tracking
We ship all your orders climate neutral with our service partner DHL GoGreen.After the order is shipped you will receive a tracking number from us by e-mail.
Orders on weekends and holidays will be shipped the next working day.
All our products are available at any time, unless otherwise stated on the respective product page.
If we have any problems with the delivery of your order, we will inform you immediately and do our best to process your order as soon as possible. After we have handed over the package to DHL, you will receive a tracking code with which you can track the status of your shipment at any time.
All shipments are insured up to a value of 500 Euro
Damaged goods
If your goods are delivered damaged, please send us an email with your name and the description of the damage to info@handcraft-coffee.com
Returns
We will gladly take back products that are still in their original packaging within 14 days.
Please send the order back to the following address:Handcraft Coffee
Siegfriedstrasse 29
40549 DüsseldorfIt is important that you inform us immediately about the revocation of the sales contract. The deadline is met if you send the goods before the end of the fourteen-day period.
You can find our cancellation policy here (link).
At the moment we do not offer free return shipping. Therefore you have to bear the direct costs of returning the goods.
